back frm 13/1/06 when i joined the bank n till now 30/11/07 its about 22 months down the road now.. from someone whos veri goon du & careless.for my first 3 months , the thought of resignation is constantly on my head. wonder how i got through it for the past 2 yrs, coming Jan 08 would be my third year in this bank. Thankfully the end result after going through series of the hardships & difficult periods, I have challenged myself to be more proactive, tactful & meticulous somehow or rather n also sensitive to my customers' body language n needs. although i have my fair share of complaints , i m rather surprised to be getting awards n recognition consecutively for last year as well as this year. the Group business banking award as well as the top YTD compliments for Sept 2007 for yr 2007
recalling the days of being a newbie , being bullied , difficult boss & mean colleagues who did not really bother to teach me some of the things which iwas unsure of .
my inital days of the work was like some lost lamb trying to fish my way out of the dark tunnnel. on some instances , i got to call an old fren of mine for help.. J without her guidance i believe i will not be able to achieve some skills that i have till today
my new boss has been giving me a lot of support as well. refering me n encouraging to take on more tasks n challenges.
but then again i am not very eager yet to take on the challenge, mainly due to the fact that my academic achievement has not been achieved or completed.
Since the series of bad turns & more exposure to foriegners , chinese speaking clients , also partly due to a new assistant or colleague from china . my level of chinese has greatly improved because consciously i have been reminding myself to read chinese novels , newspapers n practise speaking better chinese without the local singlish chinese terms which we commonly used that are not widely understood by other overseas chinese.
my tour to tw has brought me a deeper understanding in terms of superb service, the visit to other banks also broaden my concept of receiving excellent service from a customer point of view and as a service provider, service excellence
these days, i tend to refer sales not only with the product benefit but also a genuine concern on growing customers' wealth
therefore when my clients can sense my sincerity on their portfolio, they are more open to my suggestions & not just blindly following our recommendations.
the mass banking portfolio has led me more insight of the living condition of the lower income group.
The personal touch to deliver a lost client's wallet to her place gave me whole new perspective of the older generation these days, not only she stayed in a small n cramped area. i realize how strong she was as a 90yr old folk to take care of her daugher in her 50s who was mentally less inclined . Beneath that iron steel n determined look of hers lies such strong character that i couldnt comprehend much.
there was a elderly gentleman who described my organisation as the "junk bank" due to logo which was shaped like a chinese junk.
He mentioned that in his younger days, he came from the rival company known as the match stick bank.
regardless of whether he meant it as " junk" or not "junk" i should relate it as an insulting term to myself as well as the organisation. Simply mean
Colleagues come & go, better ones can chat up. nt so close one . just maintain an amicable terms with a hi bye relationship n some occasional greeting
next week would be a new week covering some new branch. bukit panjang is a far far away place from friendly eastie, anticapating the new yet political environment. heard a lot from them especially a strict superior does not help to ease my mind , the uneasiness which will land on me.
despite the prempt difficulties ahead of me, the determination to survive well in hostile n foriegn environment is always in my head to stay calm & to be able to adapt well in anykind of tough situation that i m in. which will better prepare me in the next battlefield
i m grateful to those who have lent me a hand as well as those who mocked at me. without their efforts to lecture at me or to smirk at me , i wont be able to stand on my own feet to face the troubles . currently as the so called more senior personnel , i constantly face a lot of new n strange enquires n possible difficult questions , maintaining a cool mind is tough without being offended n taking in more personal remarks
my fellow colleague is nominated & undergoing some form of tasks for the eligible bacherotte, hopefully everyting goes well smoothly for her & my covering of the relief work.
the recent case of the dragon boat accident is like some tragic incident on 5 youths. such a waste fated though. such is life when some events had to happen
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