now is the wee hours , in another 9hrs i will be flying to hongkong.. how nice
summary of the past events
the opening has been somewhat smooth although i was having butterflies n the stomach
the rest of the team mates have been going home really late so the least i could do is to reach office early way before 9.30am reporting time to compensate for leaving slightly earlier than the rest.. heng ah.i didnt screw up anyting at all...
i could have this six sense again that the bb ppl are not happy that i took leave during the first week of the opening n although they have to fumble with the cfs operations.. its a fact that we are getting help from other branches, like it a not i will not compromise by canceling my trip or delaying as the offical grand launch in end of this month
today i had this mystery shopper to test me on the product knowlege n service.. she from gtb.. some section head again.. manager n thankfully i got a "perfect 10 score appraisal " by this carrie soh.. n despite having a stomache .. i manage to carry myself n presented it with poise n confidence. always ready! yeah..!
made new colleagues with the bb centre
could tell some of them are meant to be friends n some maybe not, because the moment i have trouble, i know who to look for n who that will turn me away
with a dual reporting system, it has been rather frustrating to exercise empowerment in certain areas which i used to think that, well i've done it so many times so no harm doing it.. but its not going to happen this way
e elite team.. pilot branch is not allowed to make mistakes
true enough , we were in the limelight n we were being scrutinized for the every detail on our performace, our KPI, sales performance n the no of complaints n compliments n the sales we bring in on the operations, in short it was a challenge . having to form instant rapport with people we barely know for one week to work closely together. at last ubi had the soft launch n although we had not have the loud bang advertisement on our newly presence.. today n yesterday, we seem to be attracting the wrong group of customers. we are a business centre offering corporate loans n trade services. however we received several enquires on investment servicing requests. which can get very vexing if we have more than 10 customers buggin around in office, asking us services which we cant provide n on the other hand they dun seem to understand
thomas as usual my boss. is very sharp in details in combing the premises
jiao jiao n i went for a steamboat session.. n we discuseed over dinner on how she managed to overcome cultural differences in a new working environment n we came to a few conclusion
1) 以合为贵
2) 以柔克刚
凡事以大局为重。。。圆滑的角度看待事情，不要对人， 意气用事，
这个机会得来不易，我一定要好好表现， 不可以辜负boss对我的期待
新的地方很敏感，要按部就班，步步为营，
不可轻举妄动，坏了计划
越来越觉得企业客户不是简单的角色，得小心谨慎。小心翼翼， 不得激怒。。。。商人是讲营利，利润不是讲感情， 立场不一样，根本是无理取闹的商人， 但是还是要给面子。。我当下的心情，很难形容。根本就是要冒烟， 可是要是要assertive manner to treat them with mutual respect n also being firm to certain princples and policies..
我获益不浅。。。 可以是苦中作乐。。。
商场如战场。。。 我渐渐了解
生意人。。 一群难搞的人。。。
i find that this is a new room of scope of personal career developement. n after i manage to clear off this difficult phase of transition, i will gain a lot more than i choose to stay with consumer banking.
开始的起步，很像马拉松。。 非常艰难辛苦。。 天天都是战战兢兢。 很担心很多细小的细节。。 要比任何人敏锐， 果断很重要
企业客户强求 快，准， 方便。 他们没有时间给我反错。。
老板的信念。。 要做就是要做最好。。 没有所谓的average performance...this is not allowed in pilot premier pionner branch n this will set as a plattform as a sucessful example for others to follow.. so failing or failure is never an option at all..
seriously... 压力很大。。。 每天都是学习的机会。。感谢身边的两个军师。。经验丰富。。虽然还不是很熟。。。但我必须明白的一点。。 化敌为友， 共同进退。。 有了一定的信任和共识，我相信一定能取胜。。。。now its just the begining, 新的组合还未擦出火花，培养一定的默契。。因此回来之后。。 要继续好好努力交出漂亮的成绩单。。
做了appropriate the handover, wrote a very long checklist for my covering colleagues, hope when they take over, they have a better idea when are the location of my equipemt, the main important areas to focus on n also a good chance to showcase that i m not just concerned for my own leisure. that i m also responsible for them n for the team
机会只有一次。。 往往都不容易得到。。。
hongkong..尽情买东西！吃东西！。。可爱的香港！。。我要来了！！！！
大叔那里。我是很尊重他。。。我的确太忙了。。 sms 算是奢侈的联络方式。。。 这几天到家就倒头大睡。根本没心情谈无畏的事情。。回来会是另一轮的忙碌。。好好享受这得来不易的5天4夜。。。。
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